Terms of Service
Hatchet Caye Resort is owned and operated by:
Tracy Island Limited
Third Floor, Conway House, 7-9 Conway Street, St Helier, Jersey, JE2 3NT
Terms & Policies
- Rates are based on U.S. Dollars.
- Tax and service:
- Rooms: 9% Hotel Tax & 10% Service Charge are included in ala carte and packaged room rate.
- Meals and Beverages: 12.5% GST Tax is included & 10% Service Charge is additional for ala carte guests and included for package guests.
- Trips: 12.5% GST Tax is included.
- Gift Shop: 12.5% GST Tax is included.
- Rates include transfers between Placencia Airstrip / Boat Launch & Return.
- Packaged rates include boat transfer from mainland to island on arrival and departure dates. Ala carte rates do not include boat transfer cost.
- Packages rates include breakfast, lunch and dinner. Ala cart rates do not include meals.
- Rates include complimentary use of swimming pool, kayaks, hobie cats, pedal boats, snorkel gear and light fishing tackle.
- Children under 12 are handled on a booking by booking case and not with blanket rules. Contact us for more details.
- For additional roll-aways or futons, there will be a $30 US per person extra person sharing charge.
- Cash, Visa, MasterCard, Discover & Travelers Checks are accepted as payment at the Resort
- For room bookings a 50% deposit is payable within 7 days of confirmation. The balance is due 45 days prior to arrival. If a booking is made 45 days or fewer prior to arrival, then full payment is
due upon booking.
- For all packages and ala carte bookings: park and entrance fees are additional.
- Beverages are not included except for morning coffee.
- We do not under any circumstance refund cancelled voucher program bookings from sites such as Living Social or Groupon.
Deposit / Cancellation Policy
50% deposit is payable at the time of booking. The final payment is due 30 days prior to arrival. If cancellation is received 45 days or more prior to scheduled arrival date the full payment less $100 USD administration fee will be refunded. If cancelled 45 – 30 days prior to arrival there is a 50% refund less $100 USD. There is no refund for any cancellations 30 days or less prior to arrival. This policy applies to any reason for cancellation with no exceptions. We highly recommend purchasing a travel insurance.